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Service Delivery Manager (SDM) ​ OUTCO Ltd is a leading provider of outdoor facility services, specialising in grounds maintenance, winter maintenance, and ad-hoc work for clients across the UK. With a commitment to safety, efficiency, and sustainability, OUTCO delivers tailored solutions that enhance and protect outdoor spaces. The company partners with businesses across various sectors, ensuring their properties remain safe, compliant, and visually appealing all year round. Driven by innovation and customer satisfaction, OUTCO combines expert knowledge with innovative technology to meet client needs and exceed expectations. ​ OUTCO is recruiting for a Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division in the Midlands region. In this pivotal operational role, you will lead and manage delivery teams to ensure services are delivered safely, efficiently, and professionally. You will play a crucial role in maintaining high service quality, addressing client needs and ad-hoc requests, whilst driving performance excellence. ​ As the first point of contact for escalations and service requests, you will forge strong relationships with clients and internal teams while actively contributing to the Company’s success. Your focus is to ensure client satisfaction, rectifying any reliability issues, tracking service metrics, adhering to budgets, and supporting delivery teams with service completion in a safe and professional manner, in accordance with client specifications and OUTCO policies and procedures. ​ This is an exciting opportunity for a motivated individual who thrives in a fast-paced, customer-focused environment. ​ Key Responsibilities​ Manage and oversee the effective delivery of OUTCO contracts, ensuring compliance with client specifications and company policies. Build and maintain strong relationships with existing clients and suppliers to meet business requirements/objectives.​Participate in securing and maintaining the long-term future of contracts. ​Proactively identify opportunities for additional revenue and support the tendering and pricing process.Ensure all health and safety procedures are adhered to and implemented at the point of delivery, conducting risk assessments, monitoring the implementation of control measures, and actively participating in the maintenance, improvement and promotion of the overall Company health and safety culture. ​Report all accidents, near misses, and any health, safety and environmental concerns raised. Maintain quality standards via the Company Quality System, including compliance with BS EN 9001 and environmental standards (BS EN ISO 14001:1996).​Lead and manage tradesmen and subcontractors, ensuring timely, high-quality service delivery.​Support the client retention programme through excellent service and proactive engagement for the Grounds Maintenance Division.Provide insightful data to improve processes and activities.Oversee work planning and resource allocation to ensure smooth operations.​Ensure that all company systems are used effectively and appropriately to ensure compliancy with GDPR regulations at all times​. ​ Person Specification ​Excellent written and verbal communication skills.​Proficiency in all Microsoft Office applications​.​Proven background in workforce planning and resource management.A willingness to take responsibility for the successful delivery of a project. ​Proven ability to multitask and accomplish tight deadlines.​Ability to solve client issues and concerns creatively.​Consistently punctual, organised, and dependable, with a positive and creative attitude when solving problems.​Professional, fair, honest and respectful manager to lead teams by example. ​Ability to work well independently and under pressure in a fast paced, changing environment, with excellent decision-making skills, showing flexibility to travel and conduct out of hours duties as and when required. ​​ ​ Benefits 25 days annual leave plus bank holidays.Competitive salary.Death in Service benefit.Reward Gateway.GP24Health Assured

Cleaner Based at Braintree Retail Park, Charter Way, Braintree, CM77 8YH. Our Grounds Maintenance Services division specialises in commercial landscape & facilities management and is delivered across the UK. Our business is continually growing, and we are looking to recruit a Cleaner to join us immediately to work at our site at Braintree Retail Park.  Being able to apply exemplary customer service/satisfaction, innovation and achieving a positive commercial impact are the cornerstones of our business. THE ROLE Duties will include: Internal and external site cleaning Jet washing Emptying litterbins and litter picking Leaf clearance during Autumn Liaising with tenants Daily Health and Safety checks, reporting repairs and any issues Using tools and machinery, when necessary, with all tools and equipment provided – use of small Hako sweeper around kerb’s & walkways Being vigilant of your surroundings and proactively reporting anything of concern Lone working & responsible for keeping assigned areas clean and tidy ABOUT YOU Be eligible to work in the UK Positive attitude and willingness to take on additional responsibilities if and when required Friendly and approachable This is a good opportunity to join OUTCO and in return for the right candidate we offer: ​Above living wage salary 6 hours per week 2 days per week, Saturday and Sunday, 07:00 to 10:00 Full PPE, uniform and equipment provided ​33 days annual leave (pro-rated), including bank holidays Company pension GP24 (online GP access) Wisdom (health and mental health support) OUTCO Inspire (discounts when shopping) ​Job Type: Part-time, Permanent.

Cleaner Based at Braintree Retail Park, Charter Way, Braintree, CM77 8YH. Our Grounds Maintenance Services division specialises in commercial landscape & facilities management and is delivered across the UK. Our business is continually growing, and we are looking to recruit a Cleaner to join us immediately to work at our site at Braintree Retail Park.  Being able to apply exemplary customer service/satisfaction, innovation and achieving a positive commercial impact are the cornerstones of our business. THE ROLE Duties will include: Internal and external site cleaning Jet washing Emptying litterbins and litter picking Leaf clearance during Autumn CCTV monitoring and handling footage requests Liaising with tenants Daily Health and Safety checks, reporting repairs and any issues Using tools and machinery, when necessary, with all tools and equipment provided – use of small Hako sweeper around kerb’s & walkways Being vigilant of your surroundings and proactively reporting anything of concern Lone working & responsible for keeping assigned areas clean and tidy ABOUT YOU Be eligible to work in the UK Positive attitude and willingness to take on additional responsibilities if and when required Friendly and approachable Hold a CCTV Operator Licence – favourable, but not mandatory. Training will be provided for the suitable candidate This is a good opportunity to join OUTCO and in return for the right candidate we offer: ​Above living wage salary 30 hours per week 5 days per week, Monday to Friday, 07:00 to 13:00 Full PPE, uniform and equipment provided ​33 days annual leave (pro-rated), including bank holidays Company pension GP24 (online GP access) Wisdom (health and mental health support) OUTCO Inspire (discounts when shopping) ​Job Type: Part-time, Permanent.

Cleaner Based at Cheshire Oaks Leisure Scheme and Coliseum Leisure Park, Ellesmere Port, Cheshire, CH65 9JJ. Our Grounds Maintenance Services division specialises in commercial landscape & facilities management and is delivered across the UK. Our business is continually growing, and we are looking to recruit a Cleaner to join us from the 8th March 2025 to work at our sites at Cheshire Oaks Leisure Scheme and Coliseum Leisure Park.  Being able to apply exemplary customer service/satisfaction, innovation and achieving a positive commercial impact are the cornerstones of our business. THE ROLE Duties will include: Internal and external site cleaning Emptying litterbins and litter picking Daily Health and Safety checks, reporting repairs and any issues Using tools and machinery when necessary, with all tools and equipment provided Being vigilant of your surroundings and proactively reporting anything of concern Lone working & responsible for keeping assigned areas clean and tidy ABOUT YOU Be eligible to work in the UK Positive attitude and willingness to take on additional responsibilities if and when required Friendly and approachable This is a good opportunity to join OUTCO and in return for the right candidate we offer: Above living wage salary 16 hours per week 2 days per week, Saturday and Sunday Saturday – 2 hours at Cheshire Oaks Leisure Scheme and 7 hours at Coliseum Leisure Park Sunday – 7 hours at Coliseum Leisure Park Full PPE, uniform and equipment provided 33 days annual leave (pro-rated), including bank holidays Company pension Death in service GP24 (online GP access) Wisdom (health and mental health support) OUTCO Inspire (discounts when shopping) Job Type: Part-time, Permanent.

SHEQ ADVISOR – NORTH ENGLAND & SCOTLAND ​ You will provide support to the SHEQ department and OUTCO Operational Teams, ensuring legislative requirements are understood and met while driving continuous improvement in practice and culture. This includes providing advice, facilitating workshops, communicating with operational teams, developing policies and standards, and engaging with operational delivery teams, contractors, and clients. ​ THE ROLE ​ Advise on legislative changes affecting business practice. Ensure strategic aims are understood and met by operations. Lead incident investigations for causation analysis. Facilitate SHEQ workshops to enhance workforce capability. Develop SHEQ communications, including safety alerts and lessons learned. Assist leadership in workforce engagement on SHEQ-related matters. Review standards, procedures, and guidance to ensure suitability and value to operations and the organisation. Assist in the development of the Integrated Management System, including drafting documents. Prepare for and facilitate third-party audits. Maintain third-party certifications and accreditations. Conduct site inspections, including supply chain assessments. Perform internal strategic audits. Support external supply chain audits and Pre-Qualification Questionnaire (PQQ) processes. Prepare a monthly report of activities undertaken and present findings to the SHEQ Manager. Travel and work as required within the specified region. Ensure all company systems are used effectively and appropriately. ​ ABOUT YOU ​ Previous knowledge within the Facilities Management or Property Management sector is highly advantageous. Adaptable and flexible to meet business needs. NEBOSH Certificate or equivalent qualification. Minimum of 3+ years of SHEQ skills and knowledge. Auditing skills and familiarity with ISO management systems. Strong ability to develop relationships and influence change within operational management. Full UK Driving Licence (or a valid UK Licence). Excellent written and verbal communication skills. Strong planning and organisational skills to ensure efficient and timely support. Proficient in Microsoft Office applications. Chartered membership of IOSH or similar professional qualifications is desirable. Working knowledge with ISO 45001, ISO 9001, and ISO 14001. Working knowledge in auditing SHEQ Management Systems. ​ WHAT WE OFFER ​ This is an exciting opportunity to join OUTCO. In return, we offer: Competitive salary. 25 days annual leave entitlement, including bank and public holidays. Company pension. Career growth and further development opportunities. Company Employee Assistance Programme (EAP) and Death in Service benefit. Flexible working arrangements. ​ We recognise that talent comes in many forms, and we value potential as much as SHEQ exposure. If this role excites you but you do not meet every requirement, you are still encouraged to apply.