OUTCO: Our Key Messages
Over a month into the launch of our new venture and OUTCO has been extremely well received. The added benefits to our clients of a single service provider offering an outdoor bundled service offering has meant greater efficiencies and convenience to our clients in the retail, petrochem, property and facilities management and education sectors.
OUTCO protect, maintain and improve outdoor estate infrastructure. Our unique combined service offering provides a new way for customers to manage outdoor assets by bringing together multiple outdoor services for greater efficiency, performance and convenience.
With OUTCO as your trusted outdoor estate management partner, we safeguard you against predictable operational, financial and reputational risk, allowing you to fully focus on your own business.
Benefits of working with OUTCO
- Proactively safeguard against predictable and reputational risks
- Guarantees compliance and total peace of mind
- Delivers a clear audit trail of estate activity over time
- Confidence that outdoor estates will be safe, compliant and fully operational all year round
- Supply chain simplification and cost efficiency through delivery of an end-to-end service
- Supply chain simplification, service bundling and technology integration
- Support facilities and property managers in delivering on their service level agreements with assured delivery
- Support facilities managers’ strategies to deliver ESG benefits to their clients
- Customer experience enhancements from innovation such as EV charging and COVID-secure outdoor space use.
Unrivalled experience and expertise
With over a decade of experience, our expertise spans every industry sector from Local Government, retail, property, industrial and commercial to education and healthcare.
By bringing supply chain simplicity through our national footprint, we have the skills, knowledge and capability to deliver a completely scalable and flexible service for the most complex multi-site projects.
This is why OUTCO manages thousands ofsites across the UK and we are a trusted partner to the majority of the UK’s major companies operating in the retail, petrochemicals, public services, property and facilities management industries.
PROVIDING THE BENEFIT OF TIME
Time, something we all take for granted, yet something we never get back.
How much more could we do with that extra hour we could have gained if “someone else just did their job right” or how many times have you said, “there just isn’t enough hours in the day”.
What if all this could be substituted for a single contractor, offering all your service line requirements, powered and backed by technology?
By using a single contractor to manage, maintain and ensure compliance in the property market gives you time, less time on the phone to multiple contractors, less time chasing rogue contractors who haven’t turned up on-site, less time identifying contractors fit for purpose.
POWERED BY TECHNOLOGY
The power of technology is now at our fingertips, yet we still do not utilise it as much as we can, here is where OUTCO is different from any other contractor in the UK. OUTCO, is powered by technology, ensuring better performance and complete transparency of site compliance 365 days a year. Our smart technology provides detailed auditing and reporting offering clients peace of mind that their estates are being effectively and safely managed around the clock.
THE OUTCO DIFFERENCE:
- Real-time validation (most other tracking solutions on the market offer retrospective tracking and can only be done after the event). This means that each unique job raised every day can only be signed as complete on our system once several cross-checks have been verified
- Validation checks included: Vehicle in right place, PDA report completed correctly, reported service in-line with client specification, service times correct and per the schedule
- OUTCO automated validated service reports are issued to clients in real-time via email, our app, or available on our online portal
OUTCO is a ‘people-focused organisation’ and we are proud of the relationships our OUTCO teams have built with our clients to provide a dependable and transparent service. A core OUTCO principle is to ensure that we achieve maximum effectiveness by working together, both internally as an organisation and externally with our suppliers, stakeholders and customers.
Leaders in innovation
Working with suppliers across the UK OUTCO lead our industry with actions to reduce our carbon emissions, both as a business and when providing innovative solutions to our clients.
This includes practices such as the purchase of electric powered garden maintenance tools and equipment, investment in our fleet to hybrid and fully electrical vehicles and the launch of a low emissions asphalt.
Electric Powered Tools and Equipment
At OUTCO we endeavor to be environmentally friendly and adopt a sustainable approach wherever possible. Due to battery technology improving, we are proud to introduce electric vehicles and tools into our fleet and embrace new technologies as we strive to become carbon neutral / carbon zero.
Our complete service keeps our customers one step ahead of regulatory and operational compliance, ensuring their outdoor estate looks good and runs like clockwork come rain, shine or snow, 24 hours a day, 365 days a year. Year after year.
Reduced emission solutions
Using the latest innovative materials and working closely with our supply chain, we lead the way in environmental innovation. We offer clients low carbon solutions, which reduce emission pollution during works, while minimising odour and noise during maintenance. Our experts work closely with clients to understand their site, ensuring we offer the most sustainable products and services available.
Born out of a proven heritage in winter gritting and grounds maintenance, OUTCO will continue to base its delivery platform on smart technology. By offering compliance, assurance and visibility, OUTCO will ensure its impressive client-base that their outdoor estates are safe, compliant and accessible all year round. OUTCO’s patented technology provides real time visibility on service delivery, offering data driven assurance that issues are being resolved, with critical detailed evidence to demonstrate compliance, whilst at the same time, generating internal operational efficiency gains.
WHAT DOES THE FUTURE LOOK LIKE FOR OUTCO?
OUTCO currently has three service lines, Surfacing and infrastructure, Grounds and Winter services, within each of those service lines there are multiple service activities, take surfacing and infrastructure for example, within that service line we have specific service activities such as surfacing, drainage, coating, potholing, in winter services, de-icing, snow clearing, in grounds, lawn mowing, forestry clearance, when you add the OUTCO offering up there is over 30 different services we provide. As we look to expand into areas that we currently do not work in, yet we know our clients have a demand for, for instance security, electrical vehicle points, window and fascia cleaning, we are going to have to look at acquisitions in these areas for growth.
We are very fortunate to be backed by a private equity group, we have already identified four or five additional key service lines that our customers are already asking us to provide for them, for OUTCO to achieve our goal, to provide a complete service to our customer, these services this may come through acquisition.
We will also grow organically within our existing service lines, currently we are growing at one of the fastest rates organically across the United Kingdom, operating in thousands ofsites, less than three years ago this number was 3,500, but further investment is required to enhance our offering and provide the complete service package we are aiming to achieve for our clients.
During our journey, OUTCO have built a very efficient technology platform that allows us to both integrate acquisitions quickly, but more importantly embed them onto our technology package instantly, our customers will therefore see an enhancement in the data visibility of the services we are providing, we will be doing a lot of this over the next three to four years in a similar way that organisations that have consolidated services in this sector have done but predominantly in the indoor work space.
Related posts from OUTCO
“How tech is being used to keep the UK moving during winter” – published in FMOnline November 2023. Although the automation of winter maintenance doesn’t require clients to even request a gritting service, digitisation is allowing customers to immediately view in real-time when and where that service is delivered